FAQ

We believe a business should be transparent for a Customer. Thus, we created a FAQ (frequently asked questions) list for our Customers feeling comfortable, and to diminish their worries. In case You did not find here an answer to an issue you are concerned about, please feel free to email or WhatsApp us. We are readily to assist you.

Q: How can I place an order?
A: You can place an order online 24/7. Alternatively, you can email us info@dentalmarket.lv or write in WhatsApp +37129372373. We will respond ASAP.

Q: What are the payment methods available?
A: You can choose amongst Online card payment, PayPal or just Issue an invoice. You will see these options at a checkout stage. Please notice that we ship orders once payment received.

Q: Is it safe to order online?
A: It is completely safe because we apply SSL encryption. Payments are accepted by Worldline.

Q: How fast is my order processed?
A: We do process all orders in queue Monday to Friday from 8 am to 5 pm (GMT:02).

Q: How fast is my order delivered?
A: Normally we deliver 4 to 5 business days across the European Union and 1 to 2 business days to Latvia, Lithuania and Estonia. *In case any item ordered is out of stock and delivery is to take longer, we are to email you ASAP.

Q: How fast do I get a refund?
A: Normally we process refunds within 2 business days after either your request (when we have not dispatched good yet) or goods received from you back and checked (Returns procedure). We email you once processed.

Q: Do you have a privilege programme?
A: Yes, we do. It is called DCC SHOP REWARDS. To become a member of the programme, you need to register an account and subscribe to our newsletter. We will email you conditions and full list of privileges.

Q: Why am I recommended to create an account?
A: With a personal account you will benefit from faster checkout, order history and membership of DCC SHOP REWARDS privilege programme.

Q: Can I place an order from my smartphone or tablet?
A: You can easily purchase from your smartphone as DCC SHOP website is fully optimised for mobile devices.

Q: Can I get an invoice issued for a company?
A: Registering an account you can identify your company title, address and the EU VAT number (if you have one). This information will be put into an invoice.

Q: How much does delivery Cost?
A: Delivery costs are the following:

• Collection at the office
  Same or next business day.
  Free of charge.
• Home or business address delivery
  Latvia, Lithuania & Estonia
  1-3 business days
  € 6 on orders below € 70 (excl. VAT). Free on orders over € 70 (excl. VAT).
• DPD & Omniva parcelshop delivery:
  Latvia
  1-2 business days
  € 5 on orders below € 70 (excl. VAT). Free on orders over € 70 (excl. VAT).
  Lithuania & Estonia
  2-3 business days
  € 6 on orders below € 80 (excl. VAT). Free on orders over € 80 (excl. VAT).
• All other EU states
  4-5 business days
  € 40 on orders below € 500 (excl. VAT). Free on orders over € 500 (excl. VAT).
• Cyprus
  7-10 business days
  € 70 on orders below € 1200 (excl. VAT). € 45 on orders over € 1200 (excl. VAT).

Q: Do you deliver worldwide?
A: We deliver to the European Union states.